Effective Date: 02-07-2025
Last Updated: 02-07-2025
At DIGITALLYIN , we value our clients and strive to deliver high-quality digital marketing services that meet your business goals. Our refund policy is designed to ensure clarity and fairness for both parties.
1. General Refund Policy
Due to the nature of digital marketing services, which involve time, effort, planning, and strategy, we generally do not offer full refunds once a service has been initiated or delivered.
However, partial or full refunds may be considered under specific conditions as outlined below.
2. Eligibility for Refunds
You may be eligible for a refund if:
- The service has not yet been started and the cancellation request is made within 3 days of payment.
- There is a duplicate payment made by mistake.
- The delay or failure to deliver was due to issues from our side and not caused by client delays or miscommunication.
- A clear breach of service agreement from our side has occurred.
3. Non-Refundable Cases
We do not offer refunds in the following situations:
- If a campaign or service has already commenced or been delivered.
- Dissatisfaction with outcomes where all agreed deliverables were met.
- Delays caused due to lack of communication, approvals, or required input from the client.
- Services involving third-party tools or platforms (e.g., Google Ads, Facebook Ads) where the ad spend is not managed directly by us.
- Customized or strategy-based work (e.g., branding, web design, SEO) that has been initiated.
4. Refund Process
If you are eligible for a refund:
- Submit your refund request in writing to hajarasameer2307@gmail.com within 3 days of the issue.
- Our team will evaluate the request and respond within [5–7 business days].
- Approved refunds will be processed back to the original payment method within [10–14 business days].
5. Changes to This Policy
[Your Company Name] reserves the right to update or change this Refund Policy at any time. Any changes will be posted on this page.
6. Contact Us
For questions or concerns regarding this Refund Policy, please contact us at:
📧 Email: hajarasameer2307@gmail.com
📞 Phone: 1234567890
📍 Address: Kanhangad Kasaragod